Rug Spa Frequently Asked Questions
We answer your questions
We have put together the following list of frequently asked questions to help you care for your oriental and decorative rugs. A rug, especially handmade, is a precious and valued item in any home and requires specific care to keep it in tip top condition. We have put together a list of frequently asked questions that may help to give you peace of mind. If your question on rug cleaning is not answered below then please call us on our freephone number 0800 1422242 as we are always happy to help!
The joy of a fully restored rug, correctly and professionally cleaned
“ The results are absolutely staggering, you cleaned the rug previously and I was pleased enough to come back. This time the rug has been cleaned like new, with colours fully restored and it smells beautifully fresh. I have been telling everybody.” Mrs Christine Pinder, Swansea
6 month protective finish warranty
If you have an accident, spill or the rug simply gets dirty we will re clean free of charge as long as it is returned for cleaning before the end of the 6 months.
Frequently asked questions about rug cleaning
Q. I don’t think I need my rug to be cleaned as it is just dusty, there aren’t any marks on it and it doesn’t smell. I’ve seen your dusting video and was wondering if you could just ‘Dust’ my rug for a lesser price?
A. Yes this is a service we can offer at a price of 50p per Ft2. There will be an extra charge for collection if required or you can simply drop it into us and we’ll have this done and ready for collection by the following day (in most cases).
Q. Why does it take 10 days for you to clean a rug?
A. It will generally take 10 days from start to finish to thoroughly clean your rug to our high standards as we need to go through each step of our cleaning process outlined on the ‘cleaning procedure’ page of the web site. We tend to have ‘Dusting days’ and ‘Washing days’ for example separate. So one day we will spend the whole day ‘Dusting’ any number of rugs and then the following day will spend the whole day washing so as not to rush any single process leaving margins for error.
Q. My Rug has some colour ran on a small area where it had got wet without me noticing until it was too late. Is there anything you can do with it or is it permanent?
A. We have had some great successes with this issue in the past. Especially if the colours have ran in to an ivory from a red for example. We have a great dye removal product which lightens as it dries. On some occasions unfortunately it will be permanent but we will always be prepared to try.
Q. Can you do anything about moths eating my rugs?
A. We can treat your rug with a moth repellent product which actually makes the fibres taste awful to the moth larvae therefore you will not have any further problems.
Q. Can you guarantee to remove all the stains when I have my oriental rug cleaned with you?
A. We can guarantee that it will be thoroughly washed and cleaned to a standard that cannot be equalled, but unfortunately some staining will not remove. Mainly hot tea or coffee, or anything that has any dyes or colouring in such as take away curries, fizzy drinks such as lucozade etc.
Q. Can you restore Fire damaged/flood damaged rugs.
A. Yes, we can remove soot deposits and odours for fire damaged rugs. We can also clean and reshape water damaged rugs. We can resolve many dye bleeding issues depending on the severity.
Q. Do you offer any guaranties?
A. We are fully insured and we also guaranty that if you are not satisfied with the standard of our cleaning we would not expect you to pay a penny. I wouldn’t pay for something I am not happy with and certainly wouldn’t expect our clients to either.